Terugbetalingsbeleid
Refund & Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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in the same condition that you received it
-
unused and undamaged
-
in the original packaging
-
accompanied by proof of purchase or order number
To start a return, you can contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at madetobeframed@gmail.com
Refund & Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
-
in the same condition that you received it
-
unused and undamaged
-
in the original packaging
-
accompanied by proof of purchase or order number
To start a return, you can contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at madetobeframed@gmail.com
Personalized Products
Please note that personalized products cannot be returned or refunded, as they are made specifically for you.
This includes, but is not limited to:
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custom pet portraits
-
personalized prints
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custom-made canvases
Exceptions will only be made if the item arrives damaged or contains a manufacturing error.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
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the item is defective
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the item is damaged
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you received the wrong item
We will evaluate the issue and make it right.
Exchanges
The fastest way to receive the item you want is to return the item you have (if eligible) and place a new order once the return is accepted.
European Union 14-Day Cooling-Off Period
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
However, this right does not apply to personalized or custom-made products, as they are produced specifically for you.
Returned items must still be:
-
unused
-
in original condition
-
in original packaging
-
accompanied by proof of purchase
European Union 14-Day Cooling-Off Period
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
However, this right does not apply to personalized or custom-made products, as they are produced specifically for you.
Returned items must still be:
-
unused
-
in original condition
-
in original packaging
-
accompanied by proof of purchase